MEDICAL RECEPTIONIST — FULL-TIME (36-40 HRS)

Full-Time/Hourly — Charleston, SC

As the first point of contact for patients and visitors, the Medical Receptionist plays a vital role in creating a welcoming and supportive environment. This position involves managing front desk operations, scheduling appointments, handling patient inquiries, verifying insurance, and ensuring smooth daily operations within the practice.

Previous experience as a medical receptionist or in a similar role preferred
Proficiency in using electronic medical record (EMR) systems such as eClinicalWorks, TriMed, Dentrix, or Epic
Strong knowledge of medical office procedures and terminology
Ability to multitask and prioritize tasks in a fast-paced environment
Strong attention to detail and accuracy in data entry
Familiarity with phone systems and handling high call volumes
Must be aware of HIPAA Rules and Guidelines and how to properly protect the privacy of patients

Communication Skills Required

Must be able to speak with patients and use practice management system to answer inquires accurately and confidently, while maintaining patient confidentiality.
Must be able to communicate the details of patients issues with accuracy to the physician. This includes medication issues, medication requests, and pertinent patient messages left for the physician.
Must be able to communicate physicians responses or directives to patients with 100% accuracy. This includes written data, in person, or audible communication.
Must at all times show that you care and show compassion for patients concerns and wellbeing

Daily Job Duties and Responsibilities

Verify patient insurance information and collect co-pays or payments
Inform patients of medical office procedures and policy
Assist patients with intake paperwork and other documentation
Answer incoming phone calls and schedule appointments using medical scheduling software
Transfer calls as required
Schedule hospital admissions, tests, scans and outside appointments for patients
Safeguard patient privacy and confidentiality
Maintain patient records and update information as necessary
Assist with medical billing and coding tasks
Manage referrals from external organizations
Coordinate referrals to specialists and follow up on patient appointments
Handle patient inquiries and provide excellent customer service
Ensure reception area is well maintained, neat and clean

Qualifications

High School Diploma or GED; Associates or Certificate in any Allied Health Field preferred, but not required
At least 2 years experience in healthcare field
Previous experience as a medical receptionist or in a similar role preferred
Proficiency in using electronic medical record (EMR) systems (e.g. Athena, TriMed, DrChrono, etc.)
Knowledge of HIPAA regulations
Strong knowledge of medical office procedures and terminology
Excellent communication skills, both written and verbal
Ability to multitask and prioritize tasks in a fast-paced environment
Strong attention to detail and accuracy in data entry
Familiarity with phone systems and handling high call volumes

Other Details

Must be a team player.
$18-20/hr
No Medical Benefits included
Hybrid Position: Mon-Thurs in office, Fridays are remote.

Please send your resume to operations@myndspace.org if you are interested in applying for this position!